Service
Bali makes high quality window treatments for your home that are proudly backed with our comprehensive warranties. If anything should go wrong with your Bali window treatments, our "best in the industry" Customer Service team – based entirely within the United States – will provide you with the information you need to process your warranty claim.
To ensure prompt and accurate service, please provide the information listed below. This information can be found on a white identification label located on the top of your blind or shade. The identification label can be found by removing your blind or shade from the installation brackets.
Note on roller/solar shades with Continuous Loop Operating System, the label is located on the tube the shade rolls up in to. Warranty claims must be accompanied by the original sales receipt, when available, as well as details regarding the nature of the problem, location of the product, etc.
Contact Customer Service
8:00am-6:00pm EST
Limited Lifetime Warranties
Our Limited Lifetime warranties cover most Bali window treatments; however, some products or components are warranted for lesser periods (see individual product warranties below).
Bali Cellular Shades
Bali ControlMate® Remote Control Tilt System
Bali Horizontal Blinds (Aluminum)
Bali Horizontal Blinds (Vinyl)
Bali Natural Shades
Bali Pleated Shades
Bali Roller Shades
Bali Roman Shades
Bali Sliding Panels
Bali Solar Shades
Bali Wood, Composite & Faux Wood Blinds
Bali Vertical Blinds
Sheer Enchantment™ Soft Vertical Blind Headrail, Sheer Fabric & Valance
Sheer Enchantment Soft Vertical Blind Vane Warranty
Stay-Clear™ Channel Panel & Valance (Option for Fabric Vanes)
Vertical Headrails
Vertical Blinds (Fabric, Vinyl and S-Shaped)
Vertical Blinds (Wood)
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