Troubleshooting
Use the following troubleshooting guides to help you diagnose and solve any problems you may be experiencing with your blinds, shades or sliding panels. If you need additional assistance, please contact Customer Service.
Cellular Shades
Continuous Loop
- With Dust Cover — Replace Clutch and Continuous Loop
- With Dust Cover — Straighten Uneven Shades
- With Dust Cover or Insert Slats — Operation
- With Insert Slat — Replace Clutch and Continuous Loop
- With Insert Slat — Straighten Uneven Shades
Corded
- Adjust Length
- Operation
- Straighten Uneven Shades
- With Aluminum (Closed) Headrail — Restring or Replace Cord Lock
- With Steel (Open) Headrail — Restring or Replace Cord Lock
Cordless
Horizontal Blinds — 1/2" and 1"
Cordless
Cord Lift and Ladder Tapes
Cord Lock
Light Gap
Shorten
Slats
Wand Tilter
Horizontal Blinds — 2" or greater
Bottomrail
Cord Lock
Cord Tilter
Slats
Valance
Wand Tilter
Pleated Shades
Continuous Loop
- With Dust Cover — Replace Clutch and Continuous Loop
- With Dust Cover — Straighten Uneven Shades
- With Dust Cover or Insert Slats — Operation
- With Insert Slat — Replace Clutch and Continuous Loop
- With Insert Slat — Straighten Uneven Shades
Corded
- Operation
- Straighten Uneven Shades
- With Aluminum (Closed) Headrail — Restring or Replace Cord Lock
- With Steel (Open) Headrail — Restring or Replace Cord Lock
Cordless
Roller & Solar Shades
Continuous Loop
- Adjust Height (Not Operating Completely) - With Cassette Valance
- Adjust Height (Not Operating Completely) - No Cassette Valance
- Replace Clutch and/or Idle End - With Cassette Valance
- Replace Clutch and/or Idle End - No Cassette Valance
- Hangs Uneven, Fabric Shifting - With Cassette Valance
- Hangs Uneven, Fabric Shifting - No Cassette Valance
- Replace Guide Bracket or Shorten Chain
Smart Pull and Cordless
Roman Shades
Continuous Loop
- With Dust Cover — Replace Clutch and Continuous Loop
- With Dust Cover — Straighten Uneven Shades
- With Dust Cover or Insert Slats — Operation
- With Insert Slat — Replace Clutch and Continuous Loop
- With Insert Slat — Straighten Uneven Shades
Corded
- Operation
- Straighten Uneven Shades
- With Aluminum (Closed) Headrail — Restring or Replace Cord Lock
- With Steel (Open) Headrail — Restring or Replace Cord Lock
Cordless
Natural Shades
Continuous Loop
- Continuous-loop Raises Crooked
- Replace Continuous-loop Clutch
- Replace Broken Cord Loop or Beaded Chain
Corded
Material
Vertical Blinds
VertiCell™ Cellular Shades
